What Shipping Methods Are Available?
Do You Ship Internationally?
How much are shipping fees ?
Duties and taxes ?
How long it takes to ship my order?
France and International Orders : We use the following services depending on distance and weight: La poste, FedEx, UPS, DPD, TNT
Yes ! We ship worldwide.
Shipping cost for your order will be displayed at the checkout page.
Shipping cost: 7 euros > France
15 euros > Worldwide.
Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded or reimbursed by DOTSY.
Shipments are fulfilled the same or next business day if the products are in stock.
What Payment Methods Are Accepted?
Returns and exchanges
How Can I Return a Product?
All items are quality controlled before they are shipped. We encourage you to do the same when you receive your order. If you think an item or the parcel is damaged, please, note it on the delivery form and take a picture of the damage. Send it to us within 12 hours of delivery with your order number. Claims for damaged items will not be accepted after 12 hours.
The cost of shipping an item back to DOTSY is always the responsibility of the customer. The original shipping and handling costs are not refundable